General Shipping Information
In general, AF1 Racing ships via USPS mail for most domestic packages 2 lbs and less. For packages over 2 lbs and/or over $100 in value we ship UPS Ground. International packages are primarily shipped via USPS Priority Express mail but UPS International and DHL Export services are also available. Batteries, oil, chemicals, and aerosols must ship UPS Ground and cannot be shipped Internationally.
Expedited delivery is available through UPS Next Day Air, 2nd Day Air, and 3 Day Select service. Not all parts are in stock at all times so same-day shipping may not be available in all cases. You will be emailed to notify of any out of stock part prior to order processing. Expedited shipment delivery dates are not guaranteed and AF1 Racing is not responsible for carrier delays. UPS does not include Saturday and Sunday as shipping days.
In some rare cases additional shipping costs may be required, e.g. oversized or bulky items where shipping costs cannot be determined until they are packaged. We will contact you for approval before applying payment of any additional shipping costs prior to shipment.
As a rule we only use shipping methods that are both expedient and 99.9% reliable with insurance and tracking. These shipping methods may be more expensive but we feel it is in our average customer's best interest to receive their costly items quickly and in good order. Additionally, with our small staff and high volume we simply cannot afford the manhours to track down lost packages, so cheaper shipping methods without tracking and insurance are not offered.
Returns & Refunds
ALL returns are pre-paid by the customer, unless an error is made on our part. ALL returned items are subject to a 20% re-stocking fee. No returns can be processed after 45 days of purchase. Returns within 45 days of purchase require a return authorization number. ALL Returns without an RA number will not be accepted. Please contact us at firstname.lastname@example.org for a RA number. All used parts sales are final. Used parts are non-refundable, non-returnable. All electronic parts sales are final. Electronic parts are non-refundable, non-returnable. Orders that got free shipping may have actual shipping costs deducted from the refund.
Online Orders with a subtotal over $99 shipped to addresses in the continental United States may be eligible for Free Shipping. The Free/Discounted Shipping offer is not available in conjunction with any other offer, discount, or sale. Split-shipments are not possible with Free Shipping unless additional postage is paid for the 2nd shipment. The Free/Discounted rates may apply up to 2 shipments per order if each shipment's value is over the previously mentioned subtotals. Orders with Free shipping costs will be sent by a method of our choice unless other arrangements are made. Backordered parts may be removed from a Free Shipping order and submitted as a separate order that includes shipping costs. Dealer orders are not eligible for Free/Discounted Shipping, and if one is submitted with a discount and Free/Discounted Shipping the order will be edited to include normal shipping costs. Some exclusions apply, e.g. oversize or bulk items, e.g. tires, batteries, chains, gallons of oil, body panels, frames, wheels, forks, rear stands, exhaust systems, etc. Modified, or add-on-item, orders are not eligible for free shipping. You will be contacted if any exclusions apply to your order. Telephone orders are not eligible for free shipping.
USPS Priority mail takes 3-4 days on average in the continental US. Delivery is Monday - Saturday. Some boxes may not fit in your mailbox, so be sure to leave a note. UPS delivers Monday - Friday. UPS does not deliver without a signature. The map below shows average delivery times from our location in Austin, Texas.
UPS (United Parcel Service):
USPS (United States Postal Service):
International Shipping & International Use
International shipping is extremely reliable and available services include USPS, UPS, and DHL.
It is important that you provide us with your correct address, formatted properly. Typical delivery time is 7-10 days, but some packages have taken 4-6 weeks to reach remote locations. If your package is returned to us we will contact you for a corrected address and you may be responsible for additional shipping charges. You are responsible for any customs duties or fees imposed by your country. We do not collect taxes, duties, VAT, or Customs fees for the export of your International order, and have no way of knowing what your country may charge you for the import. Orders returned due to nonpayment of duty, import or customs fees will be refunded to the customer, less the costs of the shipment and return shipment. We cannot be held liable for any delivery delays caused by foreign Customs clearance issues or Postal Service strikes.
We encourage all customers to opt for reliable shipping methods. Economical options like USPS 1st Class may be less expensive, but they are not tracked outside of the USA and final delivery is not guaranteed. Please consider opting for more reliable shipping methods like USPS Priority or UPS Worldwide services.
***We will not forge or misrepresent values on shipping documents.***
***Any requests to falsify or declare a lower amount on shipping documents will be ignored***
AF1 Racing, Inc. makes no representation that materials on this site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.
Carrier Damage/Carrier Non-Delivery
AF1 Racing emails tracking numbers for all shipped packages. It is the customer's responsibility to report if your package arrives damaged, or was not delivered. You must notify AF1 Racing within 5 business days of the delivery date indicated by the tracking number. Save all packing material and contact us to arrange for the carrier's representative to inspect the damage so that we can replace the items.